Frequently asked questions

How do i track an order?

An e-mail will be sent with all tracking information.

When will my parcel be delivered?

In most instances we aim for Next day delivery if ordered before 3pm, and for all orders over the weekend please allow 1-2 working days for delivery.

If I purchase an item can it be returned?

If you would like to return an item that is not required there will be a restocking charge.  Please contact us prior to returning.

If the item that i have purchased is faulty/damaged , how can this be resolved?

Simply go to contact us, enter your details and you will be contacted by our customer service team.

How much would i expect to pay for my delivery ?

Delivery charges are £6.95 + VAT.

How long is my warranty?

All of our reconditioned and new spares have 12 month warranty unless otherwise stated

Can I order spare parts through the website?

Yes!  Spare parts can be ordered online.
We also offer an advanced service which automatically adds a refundable deposit of £35 which on delivery of your faulty part will be refunded to you within 2 – 3 working days.  If you would like to send your faulty part into us to be fixed or exchanged then contact one of our heating specialists on 0151 639 9312 and we would be happy to assist.

Web site security?

Our website is designed for our customers to make secure online payments. We use the latest technology to ensure that you are able to use your credit or debit card on-line with complete confidence.  Another secure way to pay is via Paypal which is used world wide.

What methods of payment do we accept?

Visa, Mastercard, American Express and PayPal

Can you supply other products not shown on your site?

Yes!  We have a constant supply of all heating spares and consumables and our website is updated daily so if you do not see what you want let us know.

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